A coffee in one hand, files in the other, John walks into the meeting room where he is going to chair the monthly management meeting at 9 a.m. Dieter is already sitting down working at his laptop. Luís and Maria are deeply engaged in a conversation by the window, talking about their weekend; they seem in no hurry to sit down. It is now 9:05 a.m.; impatiently, John asks everybody to sit down and he starts the meeting although one team member is missing. At 9:15 Jacques walks in, casually apologising, going around shaking hands, offering some lame excuse about a signal failure on the tube.
Defining and talking about the cultural differences in the team would be a first step to get the team working as one, but it certainly is not enough. How to turn the knowledge coming out of such discussions to practical and purposeful effect?
To make training in teamworking effective, like anything in life, we need to have lived the experience, i.e. sensed the feelings arising in intercultural encounters. Only then will we properly understand and remember, and so achieve more positive outcomes.
During a training session, experience comes from the learners practicing through role-play, participating in games, doing quizzes, and watching videos of real situations captured live – each with debriefing.
I have frequently instinctively drawn on my own experience in such multicultural situations. I started rather young, French father, Swedish mother, being brought up in Uruguay, having studied in Zurich, I finally settled in the United Kingdom where I have assimilated the British culture and the English language.
With a view to sharing and training others in how to handle intercultural exchanges, I complemented my experience by acquiring theoretical knowledge, with training and reading.
I apply the method of closely interrelated pillars of learning, knowledge and experience, in my intercultural training.
I help multicultural team members to recognise, understand and respect the cultural differences in the team, demonstrating ways to define the team purpose, its goals and strategies, and to create a multicultural synergy.
The sessions are tailored to the group and pace of progress.
Client’s premises or via video conferencing.
Training schedule will be prepared according to goals and requirements to be achieved and clients' constraints.
Half-day: 09.00hrs to 12.30hrs or 14.00hrs to 17.30hrs with a coffee break.
Full day: 09.00hrs to 17.00hrs with lunch and coffee breaks.
*Travel, accommodation and food expenses are chargeable if training is not in London
© 2019 on Intercultural - All rights reserved - Guy H Bondonneau T/A on Intercultural