When a child, my Swedish mother insisted we learned to put ourselves in someone else’s shoes to better appreciate them. In some cases, and when possible, we had to do their work for a deeper understanding. It leveraged my sense of empathy and stood in good stead in life.

Other qualities a mediator should display

  • Imagination
  • Neutrality
  • Fairness
  • Confidentiality


A mediated outcome has many advantages over arbitration or the courts:

  • Cost
  • Risk
  • Time
  • Implementation


Conducted either in English or in French.

Code of conduct

The European Code of Conduct for Mediators gives further information.

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